No jargon, no upsells, no being made to feel dumb. Just a real person who fixes your computer, network, or small-business setup — and explains it in plain English.
Whether it's one cranky laptop or a whole store's worth of devices, the approach is the same: figure out what's actually wrong, fix it, and tell you what happened.
Fill out the form or book a call — describe it however you'd describe it to a friend.
Remote session or an on-site visit, whichever fits the problem. You'll know the cause before we touch anything.
Flat-rate quote up front, plain-English summary after, and a heads-up if we spot anything else worth knowing.
Simple, flat-rate pricing so you know the cost before you commit.
Yes — Mac and Windows, across phones, computers, and tablets. I don't currently support Linux devices.
Simple upgrades, yes — memory and storage upgrades are well within what I handle directly. For keyboard replacements, I work with a trusted repair partner. I don't take on more invasive repairs like display or screen replacements.
For remote sessions, you can see everything happening on your screen in real time, and nothing gets permanently installed on your device. The connection ends the moment the session's over, and there's nothing left running afterward.
For simple, single-issue remote fixes, you decide what the help was worth to you, with a $30 minimum. Tech problems are hard to price before anyone knows what's actually wrong, so this way you're never overpaying for something that turned out simple — and if it turns out to be bigger than expected, I'll always pause and give you a flat quote before continuing rather than let the meter run.
Not every issue can be fully resolved — sometimes it's a hardware failure, a manufacturer limitation, or something outside what a repair can undo. If that happens, I'll tell you plainly rather than charge for a fix that isn't real.
Only what's necessary to diagnose and fix the specific issue you've asked about. I don't go looking through unrelated files. I'd still recommend backing up anything irreplaceable before any service, just as good practice.
Same-day response for most requests — see the "How it works" section above for the full process.
By day, I run IT for a company you'd probably recognize. By night and weekend, I fix the stuff that regular IT support either overcharges for or doesn't want to bother with — a slow laptop, a shop's flaky Wi-Fi, a cybersecurity hygiene check-up.
No call centers, no scripts, no upselling you on things you don't need. Just someone who actually knows this stuff, explaining it like a person.
Tell us what's going on and we'll get back to you same day — usually within a couple hours.